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Returns & Restocking Fee

Order Cancellations
Due to our commitment to process orders quickly, there is a time period of 30 days of time in which you may cancel your order. If you do wish to cancel an order please Contact Us immediately. In the event that we are unable to cancel the shipment in time, the normal return policies apply.

Restocking Fee
If you change your mind about an item that you purchase, we do have a restocking fee.  If an item is purchased in full, the item will have a 2.89% restocking fee.  If the item is purchased with online financing through Klarna, there is a 10% restocking fee.  

Return Policy
Windsor Jewelers stands behind their merchandise 100%. Although highly unlikely, if you are not happy with your selection, you may return it for refund (minus the restocking fee) within 30 days. Shipping charges cannot be refunded. All sales are final on any custom made or special order items or any items that have been engraved or modified. These types of items can not be returned.

Contact us at 1-800-605-1060 or by email at to receive a Return Merchandise Authorization (RMA) number. Please have your order number or include it in any email. Note: Returns arriving without an RMA WILL NOT BE ACCEPTED and will be returned to sender.

We are not responsible for lost packages being returned. Make sure to include your RMA number on the ship-to address. Do not use Windsor Jewelers, Windsor Fine Jewelers, or anything else that might denote that the package contains jewelry.

If you have any questions about our return procedure, please don't hesitate to contact us at 1-800-605-1060 or via email at